LOCATION

HISTORY Ottawa is conveniently located at 47-57 Rideau Street in The ByWard Market.

Accessible by public transit and rideshare options, the venue is within walking distance of many bus routes, and is a 2 minute walk from the LRT Rideau Station on Line 1.

If driving, there are over 3,000 parking spaces available within a 15-minute walk to the ByWard Market and up to 8,000 in the surrounding areas. Some of the largest parking areas can be found at the Rideau Centre, George Street, York Street, and Clarence Street. 

For more information on parking spaces, head over to the BMDA website and click on “PARKING MAP.” For more information on getting to the Byward Market, click here.

 

BOX OFFICE

The box office will be located at the window to the west of the main entrance, and inside the front vestibule. Major credit cards and debit cards are accepted. The box office operates only on show days and opens 1 hour before the advertised door time. 

During this time, you are able to purchase tickets to any upcoming show, if available. Note that if a show is sold out, we do not hold additional tickets for walk-up sales at the box office. 

Also note that the price you pay at the box office is the same as you would pay online, including all fees.

BAG POLICY

SMALL clutches, belt bags, fanny-packs or bags that are clear (i.e., see-through) are permitted. This allows the venue staff to safely and efficiently screen and welcome fans into the event. All event attendees and items will be subject to search when entering the venue. The maximum allowable bag size is 12” x 6” x 12” (30cm x 15cm x 30cm), including purses.

Backpacks and other oversized bags are not permitted in the venue or at coat check. We strongly recommend leaving these items at home or in your car.

 

PROHIBITED ITEMS

HISTORY doesn’t allow the following into the venue: 

• ALL BACKPACKS
• Weapons of any kind
• Any object that security/management deems unsafe or can be used as a projectfile
• Narcotics and illegal substances
• Drug paraphernalia
• Outside food and drink (including water)
• Water bottles
• Glass containers
• Laser pointers
• Spray paint
• Stickers
• Gang patches or clothing affiliated with gangs
• Chairs
• Large umbrellas
• Sports balls
• Glow sticks
• Selfie sticks
• Drones
• Large banners
• Flags or signs
• Bicycles
• Laptops and tablets
• Any professional audio/video recording devices (SLR, DSLR, GoPro, etc.),
• Drones
• Animals (with the exception of service animals)

 

CASHLESS PAYMENT

All points of sale for food & beverage and coat check will ONLY accept credit, debit, or mobile pay (such as Apple Pay or Google Pay). Select points of sale for merchandise may accept cash.

 

COAT CHECK

Our Coat Check is available for every show on a first come first serve basis; located on the main floor for general admission ticket holders, and upstairs for mezzanine premium seating ticket holders. The cost is $5 + HST per item - debit and major credit cards accepted. If you forget an item at coat check or believe you have lost something at the venue, please email the venue.

 

HEALTH & SAFETY

For your health and safety, please be sure to:

• Stay hydrated and drink lots of water
• Do not bring prohibited items into the event, and follow entry protocols
• Follow our Fan Code of Conduct for your and everyone’s safety
• Follow instructions from event staff – they are here to help
• If you see something, say something - report safety and security concerns immediately to event security and staff
• Overnight queuing is prohibited at HISTORY. Early arrival does not guarantee entry or placement within any general admission area. Venue access, including washrooms and amenities, will not be available prior to doors opening. Please dress appropriately for the weather if you chose to line up during the day of the show. 

 

ACCESSIBILITY 

HISTORY Ottawa is dedicated to providing the highest quality of accessible services for all guests. Please reach out to AccessibilityHistoryOTT@livenation.com for all accessibility inquiries.

ACCESSIBLE SEATING

Tickets for the Accessible Seating Area (ASA) are available for purchase on Ticketmaster.

ENTRANCES

Entrances to the venue are accessible. 

ELEVATORS AND RAMPS

Within the building, ramps and elevators are available for those who require them. 

WASHROOMS

HISTORY Ottawa is equipped with accessible/barrier-free stalls, including universal washrooms. 

MEDICATION NEEDS

If you need to enter with prescribed medication to be taken during the event, we require that all medication be in its original container with a name that is verifiable with a photo ID. Please only bring what is required for the duration of the event.  We cannot store any type of medication.  Over-the-counter medication must be in its original packaging.

 

FAN CODE OF CONDUCT

We are committed to creating a safe, respectful, inclusive, and enjoyable experience for everyone. We ask that your conduct contribute to everyone’s enjoyment of the event, be legally appropriate and not be offensive or abusive to others. For your safety and comfort, unacceptable conduct is subject to ejection and includes, but is not limited to, the following:

• Use of foul, threatening, offensive or abusive language or gestures
• Discrimination, bullying or hate that harasses, victimizes, degrades, or intimidates an individual or group of individuals on the basis of religion, race, national origin, ethnicity, sexual orientation, gender, age, ability, physical appearance or other
• Harassment, including unwelcome or hostile behavior, physical contact, or sexual attention
• Fighting or any other type of violence
• Wearing or using clothing, signs, and banners which are offensive in nature.
• Intoxication or impairment due to alcohol/cannabis or consumption of illegal substances
• Throwing objects or interfering with the progress of the event
• Being in possession of alcohol not purchased inside the venue
• Being a minor in possession of alcohol or providing a minor with alcohol
• Being in possession of weapons, illegal substances, or any other prohibited items
• Smoking (including e-cigarettes, personal vaporizers, and cannabis)
• Unpermitted access and breaching perimeters to the venue, VIP areas or other restricted areas
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event
• Any other conduct that may be deemed by Security or Venue Management to be inappropriate or which may adversely affect the safety of persons or property, or disruption of the event.