Plan Your Visit

Tickets can be purchased online through Ticketmaster or at the venue box office (subject to availability).

The box office is located at the window to the west of the main entrance, and inside the front vestibule. Major credit cards and debit cards are accepted. The box office operates only on show days and opens 1 hour before the advertised door time. 

During this time, you are able to purchase tickets to any upcoming show, if available. Note that if a show is sold out, we do not hold additional tickets for walk-up sales at the box office. Also note that the price you pay at the box office is the same as you would pay online, including all fees.

There is no difference. The numbering is used only for inventory purposes. For general admission shows, all floor tickets provide access to the main floor of the venue. 

Depending on the event, the main floor may be either. The floor section will typically be general admission, but refer to your individual show listing to confirm. 

The mezzanine is always reserved seating and not available to general admission ticket holders. However, there is standing room behind the reserved seats that is accessible with a general admission ticket.

All ticket sales are final. Refunds or exchanges are not permitted, including if support acts cancel. Refunds will only be issued if a show is cancelled entirely, and they will be processed through the original point of purchase.

Ticket transfers must be arranged through Ticketmaster so the ticket information can be updated. Tickets will be sent to the phone number associated with the order.

Mobile tickets are accessed through the Ticketmaster app on your phone and scanned directly from your device at entry.

The venue cannot verify third-party tickets until they are scanned at entry. The venue is not responsible for tickets purchased outside Ticketmaster. Entry will be denied if the ticket is invalid or duplicated.

Door time is always listed on your ticket or order confirmation. Full set times are usually not finalized until the day of the show. When available, they are posted on the venue’s social media channels.

Age requirements vary by event. Some shows are all ages, while others are 19+. 

Minors are not permitted under any circumstances at 19+ events. Please visit the event page for your specific show to confirm age requirements. We strongly discourage anyone under the age of 4 from attending a concert at our venue.

Guests must show valid government-issued photo ID to enter a 19+ event.

Media passes must be requested directly through the promoter of the show. Policies vary by artist, and the venue does not handle accreditation requests.

Professional cameras (DSLR or cameras with removable lenses) are not allowed unless you have prior media accreditation from the promoter.

Point-and-shoot cameras and cellphone cameras are generally allowed unless otherwise specified by the artist.

Booking for opening acts is handled by the promoter of each event. The venue does not accept submissions for opening slots.

We’re gearing up to build an amazing team at History and can’t wait to bring new people on board. Be sure to check the link below for full-time positions that we’ll be updating regularly with new opportunities.

This summer, we’ll be hiring for all front-of-house roles, including bartenders, servers, barbacks, ushers/ticket takers, the premium concierge team, box office, and coat check. We’ll share more details here and on our social channels as the time approaches.

We’re excited to meet you and make History together!

Please click here to view Live Nation Canada, and HISTORY Ottawa opportunities.

Yes. The main entrance is street level with no stairs. The venue has elevators between floors, accessible bathrooms, and a designated accessibility viewing area.

Age requirements vary by event. Some shows are all ages, while others are 19+. Minors are not permitted under any circumstances at 19+ events. Please visit the show page for your specific show to confirm age requirements. We strongly discourage anyone under the age of 4 from attending a concert at our venue.

Yes. Coat check is available on both floors:

• Main floor for general admission
• Mezzanine for premium balcony ticket holders

Cost: $5 + HST per item (card payments only).

Guests may bring small clutches, belt bags, fanny packs, or clear bags only.

Maximum size: 12” × 6” × 12” (30 × 15 × 30 cm).

Backpacks are not permitted.

There are over 3,000 parking spaces available within a 15-minute walk to the ByWard Market and up to 8,000 in the surrounding areas. Some of the largest parking areas can be found at the Rideau Centre, George Street, York Street, and Clarence Street. 

For more information on parking spaces, head over to the BMDA website and click on the PARKING MAP or review the Byward Market Direction guide.

Lost items can be reported by emailing the venue at InfoHistoryOttawa@livenation.com with a detailed description. Items can be picked up at the box office on show days. Items are held for 10 days.

HISTORY Ottawa is conveniently located at 47-57 Rideau Street in The ByWard Market.

Accessible by public transit and rideshare options, the venue is within walking distance of many bus routes, and is a 2 minute walk from the LRT Rideau Station on Line 1.

If driving, there are over 3,000 parking spaces available within a 15-minute walk to the ByWard Market and up to 8,000 in the surrounding areas. Some of the largest parking areas can be found at the Rideau Centre, George Street, York Street, and Clarence Street. 

For more information on parking spaces, head over to the BMDA website and click on “PARKING MAP.” For more information on getting to the Byward Market, click here.

Prohibited items include:

• Backpacks
• Outside food or drinks (including water bottles)
• Glass containers
• Narcotics or illegal substances
• Laser pointers
• Spray paint or stickers
• Chairs
• Large umbrellas
• Sports balls
• Glow sticks
• Selfie sticks
• Large banners or signs
• Bicycles
• Laptops or tablets
• Professional recording devices
• Animals (except service animals)
• Weapons
• Drones
• Gang related clothing, signs, or patches
• Any item deemed unsafe by security

All items are subject to inspection upon entry.

Yes. Guests can request cups at the bar and refill them at the water station. Water bottles are not permitted inside the venue.

Cannabis cannot be consumed or used inside the venue. Possession of a personal-use amount is allowed, but consumption must occur only in designated outdoor areas and only by guests aged 19+.

No. Re-entry is not permitted once you leave the venue.

The venue is cashless.

Accepted payments include:

• Visa
• Mastercard
• American Express
• Debit cards

ATMs are not available, although some merchandise stands may accept cash.

Yes, the venue features multi-stall and gender-neutral bathrooms. 

Yes. Events can be arranged through the venue’s Special Events page.